Wipro Jobs For Freshers – Customer Service Representative – Gurgaon

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Wipro Jobs For Freshers – Customer Service Representative – Gurgaon. If you find this requirement suitable, Apply online from given below link. Keep visiting our website for latest Jobs In Gurgaon.

Job Category: IT/BPO

Role: Customer Service Representative

Company Name: Wipro

Job Position: Customer Service Representative

Experience: Freshers/Experience(0-2 Years)

Job Location: Gurgaon

Qualification:

  • Graduates in B.Com, B.A,BCA, BBA,BHM, BSc & BSc IT (Except Stats, Maths Hons & Eco Hons) ·
  • Full time MBA, BE, and B-tech graduates with minimum 6 months of BPO experience You bring knowledge & expertise Required Experience.

Date of Joining: Immediate Joiners

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Job Description:

  • Customer Service through calls, Chats & emails
  • Ensure timely and accurate service delivery at defined productivity levels
  • Build client & domain knowledge to be able to deliver a resolution on the first conversation
  • Ensure adherence to Client Service Level Agreements (SLAs) like Customer Satisfaction, Service Level, Handle Time & Customer Effort
  • Maintain Internal & Client level delivery quality on calls, chats & email conversations
  • Adhere to Customer Service Attendance & Accountability policies
  • Execute issue /query resolution and ensure proper documentation & follow-up · Identify, share and support operational improvements

Eligibility Criteria:

  • Graduates in B.Com, B.A,BCA, BBA,BHM, BSc & BSc IT (Except Stats, Maths Hons & Eco Hons) ·
  • Full time MBA, BE, and B-tech graduates with minimum 6 months of BPO experience You bring knowledge & expertise Required Experience.

Skills Required:

  • Excellent communication skills
  • Should be flexible to work in rotational shifts
  • Proficient in computer usage and Basic knowledge on MS Office
  • Defined career roadmap which offers growth opportunities
  • Performance based incentive program
Salary:
  • Not Mentioned
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